Frequently Asked Questions

Vitalics customers include companies in the United States, Canada, Australia, China and Iran. We are continuously building our network of customers to provide our internal control system to small businesses worldwide.
  • Professional Services Industry – Lawyers, Accountants, Consultants, Advertising / Marketing Firms, Computer and IT Services, Payroll Service Companies
  • Contractors and Construction Trades – General Contractors, Heavy Equipment, Framing, Drywall, Siding, Roofing, Cabinet Manufactures, Painting, Flooring, Earth Works, Landscaping, Concrete, Plumbing, Finish Carpentry, Home Remodeling
  • Manufacturing Companies
  • Private Schools and Daycares
  • Non-Profit Organizations
  • Homeowners Associations
  • Real Estate Brokers
  • Retail Establishments
  • Hospitality / Restaurant / Bars
  • Medical / Dental and Orthodontics Practices
  • Auto Dealerships
Your online access to your members dashboard will never expire. You can reset your members password by going to the member-login page.  If you do not remember your password, you can easily reset it using the email address used for ordering the product. If you don't remember your email address, please contact customer support.
Unfortunately, some states require sales tax on digital goods. If you are located in Colorado, where Vitalics / JA Publications, Ltd., is located, your order is taxable to the state.  If you are in another taxing state that requires us to collect sales tax, your order will include sales tax on the sales receipt. We sympathize that specific state regulations have changed and impact an additional tax burden on digital products.
Vitalics frequently ads new forms to the internal control system. Vitalics will send out an email notifying the customer that there are new and updated forms in their forms dashboard. The customer will be able to login to their dashboard and download the new forms.
The Vitalics Internal Control Templates can be uploaded into QuickBooks Desktop, QuickBooks Online or Sage50 as an attached file. It is recommended to fill out the data on your Vitalics forms, have them signed by all parties for authorization and upload for review and proof that the control procedure was approved and followed.
The Vitalics Internal Control Forms, templates and checklists can be edited using Adobe Pro. You will be able to send for signature, edit content or create a fillable PDF file. Please contact Adobe for their pricing.
Vitalics internal control forms can be used with a PC or Mac using Word, Excel or Adobe PDF Reader. If you have an Imac or tablet you must have the appropriate apps in order to open the forms. The forms are saved in xlsx or docx for Word and Excel however you can still open them in an older version that still uses xlx and doc files.
Vitalics copyright is for the use of one registered business location. If you purchase Vitalics for your business and need your purchasing department, human resource department, bookkeeper and owner to have the forms available to them, your usage applies to all computer systems in your business location. You cannot download Vitalics to your friend’s computer so that they can use it for another business. If you are a bookkeeping or accounting service and use Vitalics for your clients, you do not need additional copies if you use it at your office and are providing segregation and assurance to the quality of your work. If you install it for your clients to use, your client will need to purchase their own copy.
During 2012 to 2014, Vitalics created a complete desktop software for the Vitalics Internal Control System. Due to continued update requirements from Microsoft, Vitalics discontinued the desktop application.  This program is no longer supported or updated. The Vitalics Internal Control System is specifically forms that the user downloads to their own computer system and edits within their own software such as Microsoft Office.
Vitalics offers a 30 day money back guarantee.  In order to receive your guarantee, you can also request a refund by emailing our customer support at support@thevitalicsystem.com.  Please provide your order ID when submitting a request through customer support. We do not provide refunds to any of our products that a customer made through Amazon or other 3rd party retailers. 
At this time, the Vitalics desktop application is only for one system. If you install Vitalics on multiple computer systems at your office location, you will not be able to use another computers saved forms unless you email them to the user to upload into their Vitalics desktop application. We will be working on a network ready package in the near future.
Vitalics no longer distributes the DVD portion of the previous system and is now a stand alone internal control desktop application. Vitalics was first packaged as “The Small Business Fraud Prevention Toolkit” which includes the 2 hour DVD and the hard copy workbook. That is still available on Amazon for purchase. It does not include Vitalics forms or the desktop application. You can find the toolkit here.
As time progresses we will update forms and add them to the system. We will periodically send notices to customers who have purchased Vitalics giving them an invitation to receive the updated forms. We will not send out the forms without contacting you first. If you purchased Vitalics and want the update, please reply to our notice and you will receive the new forms in another e-mail. We do not want to send attachments to your e-mail account without you knowing what they are for.
Yes, please contact us a support@thevitalicsystem.com for licensing and our affiliate program information. We also have an affiliate program specifically for CPA’s where you can get 3 free programs for your clients. To learn more click here.